Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia

Shegaw Alemu; Challi Jira; Tsion Asseffa; Mayur M. Desa

doi:doi:10.11648/j.ajhr.20140204.21

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Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia

Shegaw Alemu, Challi Jira, Tsion Asseffa, Mayur M. Desa

Published in American Journal of Health Research (Volume 2, Issue 4)

Received: 2 August 2014 Accepted: 15 August 2014 Published: 20 August 2014

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Abstract

Background: Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. Objective: To assess changes in in- patient satisfaction with nursing care and nurse’s communication. Methods: The study was conducted at Debre Markos hospital from October 15 to December 17, 2009 using a quantitative pre and post cross-sectional study design. A total of 392 study subjects were included. Data were entered and analyzed using SPSS version 16.0 window. Multivariate logistic analysis was used to identify factors associated with patient satisfaction. Results: The results showed that overall 223(56.0%), 44(25.1%) in pre-intervention and 179(82.5%) in post- intervention were satisfied with in-patient service. There was significant difference in in-patient satisfaction before and after intervention. A total of 170(43.4%) patients, 56(32.0%) before intervention and 114(52.5%) after intervention, claimed that they had good communication with nurses and there was significant difference before and after intervention. Level of intervention, ward, nurses' communication, nurses' age and patient's age were determinants of patient satisfaction. Conclusion: The overall level of patient satisfaction was low and training was found to increase the communication of nurses with their patients. Therefore, in-service trainings on communication should be arranged for nurses by hospitals and the stake holders provide attention to trainings on interpersonal communication in order to increase nurses' communication capacity.

Published in	American Journal of Health Research (Volume 2, Issue 4)
DOI	10.11648/j.ajhr.20140204.21
Page(s)	171-176
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Satisfaction, Communication, Intervention

References

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APA Style

Shegaw Alemu, Challi Jira, Tsion Asseffa, Mayur M. Desa. (2014). Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. American Journal of Health Research, 2(4), 171-176. https://doi.org/10.11648/j.ajhr.20140204.21

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ACS Style

Shegaw Alemu; Challi Jira; Tsion Asseffa; Mayur M. Desa. Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. Am. J. Health Res. 2014, 2(4), 171-176. doi: 10.11648/j.ajhr.20140204.21

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AMA Style

Shegaw Alemu, Challi Jira, Tsion Asseffa, Mayur M. Desa. Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. Am J Health Res. 2014;2(4):171-176. doi: 10.11648/j.ajhr.20140204.21

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@article{10.11648/j.ajhr.20140204.21,
  author = {Shegaw Alemu and Challi Jira and Tsion Asseffa and Mayur M. Desa},
  title = {Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia},
  journal = {American Journal of Health Research},
  volume = {2},
  number = {4},
  pages = {171-176},
  doi = {10.11648/j.ajhr.20140204.21},
  url = {https://doi.org/10.11648/j.ajhr.20140204.21},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajhr.20140204.21},
  abstract = {Background: Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. Objective: To assess changes in in- patient satisfaction with nursing care and nurse’s communication. Methods: The study was conducted at Debre Markos hospital from October 15 to December 17, 2009 using a quantitative pre and post cross-sectional study design. A total of 392 study subjects were included. Data were entered and analyzed using SPSS version 16.0 window. Multivariate logistic analysis was used to identify factors associated with patient satisfaction. Results: The results showed that overall 223(56.0%), 44(25.1%) in pre-intervention and 179(82.5%) in post- intervention were satisfied with in-patient service. There was significant difference in in-patient satisfaction before and after intervention. A total of 170(43.4%) patients, 56(32.0%) before intervention and 114(52.5%) after intervention, claimed that they had good communication with nurses and there was significant difference before and after intervention. Level of intervention, ward, nurses' communication, nurses' age and patient's age were determinants of patient satisfaction. Conclusion: The overall level of patient satisfaction was low and training was found to increase the communication of nurses with their patients. Therefore, in-service trainings on communication should be arranged for nurses by hospitals and the stake holders provide attention to trainings on interpersonal communication in order to increase nurses' communication capacity.},
 year = {2014}
}

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TY - JOUR
T1 - Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia
AU - Shegaw Alemu
AU - Challi Jira
AU - Tsion Asseffa
AU - Mayur M. Desa
Y1 - 2014/08/20
PY - 2014
N1 - https://doi.org/10.11648/j.ajhr.20140204.21
DO - 10.11648/j.ajhr.20140204.21
T2 - American Journal of Health Research
JF - American Journal of Health Research
JO - American Journal of Health Research
SP - 171
EP - 176
PB - Science Publishing Group
SN - 2330-8796
UR - https://doi.org/10.11648/j.ajhr.20140204.21
AB - Background: Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. Objective: To assess changes in in- patient satisfaction with nursing care and nurse’s communication. Methods: The study was conducted at Debre Markos hospital from October 15 to December 17, 2009 using a quantitative pre and post cross-sectional study design. A total of 392 study subjects were included. Data were entered and analyzed using SPSS version 16.0 window. Multivariate logistic analysis was used to identify factors associated with patient satisfaction. Results: The results showed that overall 223(56.0%), 44(25.1%) in pre-intervention and 179(82.5%) in post- intervention were satisfied with in-patient service. There was significant difference in in-patient satisfaction before and after intervention. A total of 170(43.4%) patients, 56(32.0%) before intervention and 114(52.5%) after intervention, claimed that they had good communication with nurses and there was significant difference before and after intervention. Level of intervention, ward, nurses' communication, nurses' age and patient's age were determinants of patient satisfaction. Conclusion: The overall level of patient satisfaction was low and training was found to increase the communication of nurses with their patients. Therefore, in-service trainings on communication should be arranged for nurses by hospitals and the stake holders provide attention to trainings on interpersonal communication in order to increase nurses' communication capacity.
VL - 2
IS - 4
ER -

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Author Information

Shegaw Alemu

Amhara Regional Health Bureau, Bahir Dar, Ethiopia
Challi Jira

College of Public Health and Medical Sciences, Jimma University, Jimma, Ethiopia
Tsion Asseffa

College of Public Health and Medical Sciences, Jimma University, Jimma, Ethiopia
Mayur M. Desa

College of Public Health and Medical Sciences, Jimma University, Jimma, Ethiopia

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APA Style

Shegaw Alemu, Challi Jira, Tsion Asseffa, Mayur M. Desa. (2014). Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. American Journal of Health Research, 2(4), 171-176. https://doi.org/10.11648/j.ajhr.20140204.21

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ACS Style

Shegaw Alemu; Challi Jira; Tsion Asseffa; Mayur M. Desa. Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. Am. J. Health Res. 2014, 2(4), 171-176. doi: 10.11648/j.ajhr.20140204.21

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AMA Style

Shegaw Alemu, Challi Jira, Tsion Asseffa, Mayur M. Desa. Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. Am J Health Res. 2014;2(4):171-176. doi: 10.11648/j.ajhr.20140204.21

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@article{10.11648/j.ajhr.20140204.21,
  author = {Shegaw Alemu and Challi Jira and Tsion Asseffa and Mayur M. Desa},
  title = {Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia},
  journal = {American Journal of Health Research},
  volume = {2},
  number = {4},
  pages = {171-176},
  doi = {10.11648/j.ajhr.20140204.21},
  url = {https://doi.org/10.11648/j.ajhr.20140204.21},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajhr.20140204.21},
  abstract = {Background: Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. Objective: To assess changes in in- patient satisfaction with nursing care and nurse’s communication. Methods: The study was conducted at Debre Markos hospital from October 15 to December 17, 2009 using a quantitative pre and post cross-sectional study design. A total of 392 study subjects were included. Data were entered and analyzed using SPSS version 16.0 window. Multivariate logistic analysis was used to identify factors associated with patient satisfaction. Results: The results showed that overall 223(56.0%), 44(25.1%) in pre-intervention and 179(82.5%) in post- intervention were satisfied with in-patient service. There was significant difference in in-patient satisfaction before and after intervention. A total of 170(43.4%) patients, 56(32.0%) before intervention and 114(52.5%) after intervention, claimed that they had good communication with nurses and there was significant difference before and after intervention. Level of intervention, ward, nurses' communication, nurses' age and patient's age were determinants of patient satisfaction. Conclusion: The overall level of patient satisfaction was low and training was found to increase the communication of nurses with their patients. Therefore, in-service trainings on communication should be arranged for nurses by hospitals and the stake holders provide attention to trainings on interpersonal communication in order to increase nurses' communication capacity.},
 year = {2014}
}

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